How can I update my card details?

'Your account is on hold because of a problem with your last payment.'

If you get the above email or this message:

It means FeedSpot couldn't process payment for your account. This could happen for several reasons:

• The payment method might not have enough money.
• Please note that other pending charges or authorizations can affect the available balance on your card.
• The payment method has expired or is no longer valid.
• Your financial institution did not approve the monthly charge.
• The payment information given to FeedSpot doesn't match what your bank has on file.

Follow these steps to fix the problem.

Update your payment method

• To get your listing back on FeedSpot, update or change your payment method.
• You can retry the same payment method by re-entering your existing account information, or you can try a different payment option.
• FeedSpot will also automatically retry failed payments periodically over the course of your billing cycle to help you get back to enjoying the service.

Contact your financial institution

• If you are still seeing this error after updating your payment method, you'll need to reach out to your financial institution. 
• Here are some questions you can ask to help determine why we are unable to process your payment:

1. Is the card still valid, or has the financial institution recently issued a replacement?
2. Can the card be used for recurring billing?
3. Does the card or account support e-commerce transactions?
4. Was the transaction processed as an international charge? Does your account support this?
5. Was the transaction declined for any security reasons?
6. Does your financial institution see the transaction attempt from FeedSpot? Can they explain why it was declined?